Alan G Pkk

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Verified Reviewer
| map-marker Dallas, Texas

Complain about your A/C unit

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Solitaire Homes - Complain about your A/C unit
The A/C units that come with solitaire homes are a defective unite and you can expect to have the circuit board to go out once a month and the blower motor to also go out before the warranty is up. I have had the repair man replace the circuit board 6 times in 7 months and the blower motor once, one time he got 1/4 mile down the street and had to come back and replace the brand new circuit board again... total POS unit
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User's recommendation: If you purchase a solitaire home get money back to replace the A/C unite with one that works!!

Johnny H Yvb

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Verified Reviewer
| map-marker San Angelo, Texas

Horrible promise so much nothing in timely manner charge so much for upgrades and hire the cheapest possible making the work cheap also. They charge me so much for up grades I saw there work and Much

Solitaire Homes - Horrible promise so much nothing in timely manner charge so much for upgrades...
Solitaire Homes - Horrible promise so much nothing in timely manner charge so much for... - Image 2
Noticing the money I was charge for up grades after the closing. I decided to hire my own electrician and send them to get paid at solitaire office. I did the skirting my self and drain line 4 times cheaper better work! my friend did the labor and I bought the materials and they Solitaire are not refunding the money back to me
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Loss:
$5900
Pros:
  • Good housing good manufacturing
Cons:
  • Sales and installer very disappointing

Preferred solution: Refund on upgrades I and friend conducted drain line plumbing and skirting with hardie board. Frame and covered with hardie board and added more pad material as the padding done to small

User's recommendation: Hire for up grades your self hire real estate realto to make sure thing go right this sale people are so conning ….. I not finish with my complaint I am going to bbb and attorney general they need to hear. The whole story

JackMc

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Verified Reviewer
| map-marker Little Elm, Texas

Disgraceful Construction

Solitaire Homes - Disgraceful Construction
Solitaire Homes - Disgraceful Construction - Image 2
Solitaire Homes - Disgraceful Construction - Image 3
Updated by user Jul 15, 2023

Maybe, but I would be extra cautious and check for serious construction flaws.

Original review Jul 14, 2023
It was recently discovered that over 90% of screws used to attach the kitchen and bathroom cabinetry to walls didn't anchor into wall studs. Instead, most support screws simply penetrated drywall, and nothing else.

There many were other screws penetrating drywall with no studs anywhere nearby. Altogether, this clearly shows blatant negligence on the part of the builder. Improper construction, with no inspections whatsoever.
I'm thankful for discovering this problem before all the cabinetry fell off the walls. Most screws missed penetrating the studs by only an inch or so.

No attempts at installing additional screws were made.

Solitaire employees simply repeated the same mistake again and again! In addition, screws which did make it into studs commonly cracked the flimsy 1x1 supports they were intended to hold, making them almost useless.
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User's recommendation: Inspect cupboards carefully, especially mounting screws

Larry K Edi

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Verified Reviewer

Bought new 2023 mobile made by Solitaire refused warranty issues

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Bought 2023 mobile with electrical issues. Been trying now over 6o days from Palm Harbor in Caddo Mills Tx and mfg by Solitaire in Duncan Oklahoma to fix. No results as of this date and they don't respond to 10 -15 requests. Do not buy from these people. Sent BBB complaints and no response. Now will have to file suit.
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Pros:
  • No pros
Cons:
  • No warranty

Preferred solution: Repairs under terms of 5 year warranty

User's recommendation: Do not buy

Larry K Edi

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Verified Reviewer
| map-marker Irving, Texas

They never responded after many attempts by phone and email. They do not honor expressed or implied warranties. Will start a $250,000,00 damages claim next 10 days

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Warranty. They did not honor warranty on new home with serious electrical problems. Never called back or responded to emails. They are known for this as I research their complaints.
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User's recommendation: Do not buy. Join me in a class action suit

Johnny H Yvb

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Verified Reviewer
| map-marker San Angelo, Texas

I need an AC unit order was put in last week

An order was placed for an AC unit for my new home and nothing has happen Im with out Heating and cooling people here in San Angelo are not taking care of business very well I need help with this people. Contact solitaire in Aan Angelo tx
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User's recommendation: Talk or train a good Orientation

sandie m Noc

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Refusal to repair in the first year.

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Solitaire Homes - Refusal to repair in the first year.
Solitaire Homes - Refusal to repair in the first year. - Image 2
Home was delivered defective and they refuse to repair on delivery or in my first year. Carpet was split, and cabinets are completely different colors. We bought from the Stillwater, Oklahoma store. Lied to from the beginning.
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Preferred solution: Repairs

User's recommendation: Get EVERYTHING in writing/email

Grant F Swn

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Shotty craftsmanship

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Water soaking through Sheetrock in the walls in brand new home, everything crooked and not installed properly. Looks like a group of toddlers built the home, would be nice if the crew they had building these things before moving back to Duncan tried or cared even a little bit . The craftsmanship of this home is a joke, and the inside of the walls have stayed wet and moldy probably since they sit it here 3 years ago. Finally got bad enough you could smell it and it soaked through Sheetrock where you could notice.
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Loss:
$50
Pros:
  • Huge potential
Cons:
  • Wasted potential on horrible horrible craftsmanship

Preferred solution: Full refund

User's recommendation: Stay completly away

Clayton K Ypu

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Verified Buyer

HVAC System doesn’t work on New Home

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Solitaire Homes - HVAC System doesn’t work on New Home
I purchased a new Solitaire home. The HVAC only worked for a few month & the refuse to fix it. They claim they cant get the parts. Adam refuses to return my calls.
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Loss:
$925
Pros:
  • Built well
Cons:
  • Hvac does not work

Preferred solution: Working HVAC

User's recommendation: Buy elsewhere

Anonymous
map-marker Dallas, Texas

Hot water lines get a pin hole in them

Water got sheet rock wet and floor and have not looked below to see if it got insulation wet again that I replaced after leak below floor
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User's recommendation: I just hope you can fix your leak yourself and repair water damage or you are going to be out a lot of money

Debbe Fqa
map-marker Los Angeles, California

Solitaire failed of contract

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In Odessa tx I bought a new home water heater came defective even tho they had 1 year warranty they send to the manufacturer which they never came 3years has came I had to pay a plumber to fix my issue
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User's recommendation: Becaful with the warranty with them

Sage M Iik

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Verified Reviewer
| map-marker Sandia Park, New Mexico

Poorly built home

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Solitaire Homes - Poorly built home
Solitaire Homes - Poorly built home - Image 2

Poorly built home A month after moving into this place the tile lift it up in the bathroom there was paint and caulking all over the place I still havent gotten it all up the tiles above the countertops were all crooked you could see the drywall be behind the plugs you go to plug something into a plug throughout the house and the plugs will move a month after moving in that cabinet door fell off you can tell that the cabinets were put in slightly crooked and the screws were putting crooked so once the cabinet doors start falling off you really cant screw them back on because of the press board wont handle it the electric is never worked properly in my bedroom not even seven months after moving in the plumbing busted in the laundry room which flooded all the way into my bedroom now theyre saying that theyre theyre gonna dry out the drywall and not replace it thats disastrous loss gallons and gallons of water Im being told that theyre not gonna replace the water even though it was their plumbing that caused me to lose all the water this company is known for putting Band-Aids on things that years later youre gonna end up having to pay to fix please do not buy a Solitaire home it wasnt built properly in the factory and when you go to buy one you get promises of the moon and the stars and the delivery is not there I regret buying this home this is the worst built home Ive ever experienced the kitchen floor is uneven theres something hard thats inside my carpet that they mustve left underneath the carpet when they put the carpeting in I mean really they put the least amount of time in the least amount of effort of putting this place together and then look at you like theres something wrong with you because you sayWhat is obvious

View full review
Loss:
$150
Cons:
  • Poor quality and construction

Preferred solution: Price reduction

User's recommendation: Don’t cause yourself to stress the pain the suffering of getting a Solitaire home

Sage M Iik

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Verified Reviewer
| map-marker Sandia Park, New Mexico

Their homes are lemons

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Updated by user Aug 23, 2022

they refuse to send a licenced plummer and electricionI will have to pay for all of this to get fixed right .This will take me years to pay a profesional to fix all this. three doors, tile in both bathrooms,new tub .carpeting fixed, shower fixed. cracks in walls.have...

Original review Jun 29, 2022
my home flooded,faulty plumming, Their guy chris was here for 4 days. and
the work he did was amature at best.

now the floor boards are creeking .
the drywall was not put in flushed with the wall and is slightly bowed out.
the texturing is awefull. Now they want to send him back to fix the job he screwed up in the first place. They refuse to hire a licence professional to inspect the rest of the plumbing and fix the electric .

solitaire homes want the same person to fix electric and plumbing that screwed up on the dry wall.
solitaire say's that he is cerified by solitaire homes. I am not comfortable
with this.
View full review
Loss:
$10
Cons:
  • Electrical concerns
  • Customer service
  • Poor quality and construction

Preferred solution: Price reduction

User's recommendation: just say no

Bill B Wnz
map-marker Oklahoma City, Oklahoma

Billing

I was billed $65.00 I do not play these games. I did not know anything about you business until I was billed on my credit Card!!!! Please send my $65.00 back. I have filled a complaint with my card company. Thank you. BillBolz. 405-835-****. Have a nice day
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Preferred solution: Full refund

User's recommendation: Be careful

Dawn W Epj

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Verified Reviewer

Warranty

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We purchased a property that has a brand new Solitaire Mobile home already on it. There are plugs in the kitchen that do not work as well as the air conditioner whistles badly. We called solitaire homes where it was purchased, they told us that warranties are not transferable and they would have to get everything approved through corporate. So we called corporate and all they could tell us is that they would give us the schematics for the wiring to help us out. This is the worst customer service I have ever seen have ever seen. Definitely do not recommend them for customer service. The home is beautiful, however I would have liked to see them stand behind their products.
View full review
Pros:
  • I love the design of my home
Cons:
  • Quality of set up
  • Electrical concerns

Preferred solution: Let the company propose a solution

User's recommendation: Buyer beware

1 comment
Guest

WARRANTYS DONT EVEN TRANSFER OVER WITH A BUYER ON AN EXISTING SITE BUILT HOME. WHY WOULD THEY ON A MANUFACTURED HOME?

Anonymous
map-marker Clarendon, Texas

Electric wiring loss of power in lights and plugins !!!

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Have had the company come in and repair the lights to get them to stay working, after two years, now twenty years later the plugins have lost power in one room and all plugins have good receptacles ???
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User's recommendation: Have an electrician check all breakers for matching wires to 220 connections !!!!

About

Summary

Solitaire Homes specializes in manufacturing modular and mobile homes. The company was founded in 1965. Its headquarters is based in Duncan, Oklahoma, USA. Solitaire Homes operates in the New Mexico, Oklahoma, and Texas areas. The company offers single wide and double wide mobile home floor plans starting from 960 square feet. The number of bedrooms can vary from 2 to 5. All homes have good performance being protected against cold, heat, pollution, noise, and drafts. Solitaire Homes guarantees the construction quality up to 100 years. The company assists to get FHA or VA mortgage for a new home. Available payment options are as follows: Visa, MasterCard, American Express, and Discover.

Solitaire Homes reviews and complaints

Solitaire Homes is ranked 48 out of 366 in Home Builders category

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